Terms and Conditions

KOI Dessert Bar Online Sales Terms and Conditions

 
Terms of Payment
 
To commence production we require a 100% non-refundable deposit. Your order will be confirmed when we have received your confirmation of payment.
 
Payment through the website can be made by Braintree with PayPal or credit card (Visa or Mastercard).  
 
If you wish to pay by Electronic Funds Transfer (EFT), cash or cheque please contact us directly on 02 9212 1230 or email Hi@koidessertbar.com.au
 
Cancellations & Deposits
 
We take great pride in all of our creations. Should you be unhappy with the product received, please contact us directly on 02 9212 1230 or email Hi@koidessertbar.com.au
 
We require a minimum of 24 hours notice on cancellation of orders below $50AUD and a minimum of 72 hours on online custom cake orders. 
We shall deal with all issues on a case by case basis and reserve the right to resolve accordingly. We are unable to cancel cake orders that are already prepared and packed ready for pick-up or delivery. Other order cancellations may incur a $50 administration fee.
 
Refund Policy
 
In order for a full refund to be granted we request that the product in question either be photographed (in the case of deliveries) or returned to KOI Dessert Bar for inspection.  Any other complaint not covered by relevant consumer laws, will be subject to our customer service policy with remedies at the discretion of management.
 
GST
 
GST is applicable on all quoted prices and will be clearly itemised on any quote and/or invoice.
 
Risk and Title
 
Risk and title in the products passes to you upon collection.
 
Shipping Policy - Returns & Refunds
 
Due to the nature of our products we do not offer shipping or delivery service. Upon pick up you are responsible for the handling and transportation of the cake. KOI Dessert Bar is not liable for damages during transport or transit.
 
Limitation of Liability
 
Please Note - all product images on our web site are for illustration purposes only. Colours and shades of delivered products may vary from image/description.
 
Provided that it’s fair and reasonable to do so, any liability of KOI Dessert Bar resulting from a breach of warranty (express or implied) in relation to products ordered from our website will be limited as follows:
 
  •  If the breach relates to the products, to the replacement of the products or the supply of equivalent products.
  • These limitations don’t apply to any condition or warranty implied by legislation that does not permit our liability to be limited.